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SDG Core Products - Clips

Replacing a format that held the best spot on the homepage and did nothing: short vertical videos instead of static stories – one tap from watching to a chat or a call

My Role

Position: Senior Product Designer

Company: SDG Video Services Department

Timeline: 2026

About Product

Stage: Experiment → New service

Market: US, Men & Women, 35+

Platform: MWeb first, Web, iOS, Android

Concept

The best spot on the homepage should earn it

My hypothesis

Short vertical video will hold attention where stories didn’t, and shorten the path to a first message down to a single tap

Stories sat on the homepage right below the header – the most visible spot on the page. Yet only 7% of users ever opened it and 2% came back. The format was barely maintained and brought in no revenue. The best space on the page was taken by something that didn’t work

Context

Short vertical video is something people already know from other apps – they get absorbed in it on their own, no explanation needed. But watch time wasn’t the point. Video shows a person as they actually are: how they talk, move, joke around. Reaching out after that is easier than reaching out after a photo. So the chat and call buttons went straight into the player

Clips & Stories

Drag to compare with the old stories row

The homepage as it was, with a row of stories under the header
The same homepage with the clips row in that slotAfter
Before

Opened View

Fullscreen player with chat and call inside it

The format

A feed you can message from

Context

A row of cards with free previews took the stories slot. Tapping opens fullscreen with swipes and three buttons: chat, video call, like. The set changes in real time – no call button if the person can’t take a call

Ten clips a day free, then a subscription. Subscribe and you land back on the same clip, not at the top

Ordering comes from a recommendation system: people available for a call sit first. Within each group, clips are filtered by how they perform with the audience, then re-weighted per viewer – age, language, a bit of randomness. New clips get credited upfront so they don’t sink

Preview cards

Free previews that unlock after a few seconds

3

sec to open

Emma

3

sec to open

Angela

Sophie

In-player actions

Chat, video call and like inside the player

Chat Now
Video Chat
Like It

Clips feed

Ordered by who can take a call right now

Outcome

Clips beat stories x8 times over

There was a risk you couldn’t eyeball. People get absorbed in fullscreen, and an incoming call can slip past – and calls are one of the main ways conversations start on the platform. The new feature could quietly eat into something that already worked

So the experiment ran three ways: control with no changes, clips with calls breaking through the open feed, and clips without

The experiment resolved in favour of clips. The format is being rolled out across the company’s core products, and the mechanic became the foundation for a separate service

Metric

Stories

Clips

Opened at least once

7%

55%

Came back

2%

38%

Average session length

~7 min

Subscription conversion

~10%

Paid action conversion

4%

33%

Next project

All works