
SDG Core Products - Clips
Replacing a format that held the best spot on the homepage and did nothing: short vertical videos instead of static stories – one tap from watching to a chat or a call
My Role
About Product


Concept
The best spot on the homepage should earn it
My hypothesis
Short vertical video will hold attention where stories didn’t, and shorten the path to a first message down to a single tap
Stories sat on the homepage right below the header – the most visible spot on the page. Yet only 7% of users ever opened it and 2% came back. The format was barely maintained and brought in no revenue. The best space on the page was taken by something that didn’t work
Context
Short vertical video is something people already know from other apps – they get absorbed in it on their own, no explanation needed. But watch time wasn’t the point. Video shows a person as they actually are: how they talk, move, joke around. Reaching out after that is easier than reaching out after a photo. So the chat and call buttons went straight into the player
Clips & Stories
Drag to compare with the old stories row

AfterOpened View
Fullscreen player with chat and call inside it
The format
A feed you can message from
Context
Ordering comes from a recommendation system: people available for a call sit first. Within each group, clips are filtered by how they perform with the audience, then re-weighted per viewer – age, language, a bit of randomness. New clips get credited upfront so they don’t sink
Preview cards
Free previews that unlock after a few seconds
sec to open
Emma
sec to open
Angela

Sophie
In-player actions
Chat, video call and like inside the player
Clips feed
Ordered by who can take a call right now
Outcome
Clips beat stories x8 times over
There was a risk you couldn’t eyeball. People get absorbed in fullscreen, and an incoming call can slip past – and calls are one of the main ways conversations start on the platform. The new feature could quietly eat into something that already worked
So the experiment ran three ways: control with no changes, clips with calls breaking through the open feed, and clips without
The experiment resolved in favour of clips. The format is being rolled out across the company’s core products, and the mechanic became the foundation for a separate service
Metric
Stories
Clips
Opened at least once
7%
55%
Came back
2%
38%
Average session length
–
~7 min
Subscription conversion
–
~10%
Paid action conversion
4%
33%