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Women’s Life Support Platform

Men who’ve been there, reaching out first – private chats, public conversations and personal letters instead of a blank input field

My Role

Position: Senior Product Designer

Company: SDG Lab Department

Timeline: 2025–Present

About Product

Stage: 0 → 1 → Growth

Market: US, Women, 45+

Platform: MWeb first, Web

From concept to MVP

Launching the first working version
of the product

MVP key metrics

1 month to launch MVP

1K+ registrations in the first week

26% D7 retention

My focus

The goal was to turn a concept into a working product loop – discovery, first contact, conversation. I owned the product side end to end: scope, hypotheses, specs and interface, and the calls on what stayed out of v1. We shipped in a month and immediately started reading how women actually moved through it

Discover

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70% opened a man’s profile

Why it shipped first:

A platform like this starts with choosing someone – without a browsing layer there’s no entry point.

Solution:

Profiles as the core unit: photo, age, one line of character. We deliberately skipped algorithmic curation at MVP – first we needed to see who women pick on their own, and only then teach that to a system.

Effect:

70% reached a profile. 4–5 profiles viewed before the first chat, and about 5 more after it. 80% came back to Discover once they had started talking – not to replace anyone, but to browse the tabs and see who else was there.

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Posts

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A public feed next to private chats

Why it shipped first:

Not everyone is ready to talk to a stranger. We needed a way in that doesn’t require writing anything.

Solution:

A feed of their posts – a second surface next to private chats. The bet was that reading is easier than starting a conversation, and that interest can grow out of what someone says rather than how they look in a card.

Effect:

76% read the feed, 10+ posts per session. 58% moved from the feed into a profile – the feed worked as a second route to the same conversation.

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Chat

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55% opened a chat, 25% wrote first

Why it shipped first:

Everything else in the product exists to get here.

Solution:

A 1:1 conversation with no limits at MVP. We deliberately left it uncapped – first we had to see whether women would reach a conversation at all, not how fast they’d hit a wall.

Effect:

55% opened a chat. Only 25% wrote – and that gap defined the entire next phase of the product.

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Growing the core experience

Turning first visits into real conversations

Key achievements

x2.4 chat activation

2 monetization models instead of 1

+34% first purchase conversion

My focus

This is where most of my work happened. I lived in session replays and funnels, and what I found wasn’t a design problem – women reached the chat and stopped. I wrote the hypotheses, specced them, designed the flows and ran them as experiments, keeping one question in front of the team: who makes the first move, her or us

Public posts

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+18% D7 among engaged users

Trigger:

Women came back for the posts, but could only respond in DMs.

Solution:

Replies, threads and follows – a public layer with its own logic. Answering someone under a post is psychologically cheaper than writing into an empty chat: others are already talking, and the first word isn’t yours.

Effect:

83% of active users engaged with posts – writing their own or replying – with 10+ replies per post, and their D7 was 18% higher. The flip side: around 30% talked less to the man they’d been speaking with. But half of them found a new one – and for the first five days those conversations ran noticeably deeper.

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Letters

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Chat activation 25% → 60%

Trigger:

They reached the chat and stopped. The empty input was the barrier.

Solution:

The man writes first. A letter on sign-up, letters waiting on his profile, and one more sent after she visits and says nothing – we tracked time on the profile and followed up with those who left in silence. If a woman doesn’t start the conversation herself, the product should start it for her.

Effect:

Chat activation 25% → 60%. More telling: 35% of started chats grew into deep conversations, against 10% in control. Letters didn’t just open the conversation – they changed how far it went.

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Message Packs

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First purchase conversion +34%

Trigger:

A subscription asks for a decision before she knows what she’s paying for.

Solution:

Message limits and one-time packs alongside the subscription. The bet was that a first payment is easier when it’s small and reversible – the subscription can catch up once the value is obvious.

Effect:

First purchase conversion +34%. Subscriptions – weekly and monthly both – were bought around 1.5× less often, but 44% of pack buyers moved to one later and 13% came back for a second pack. Overall revenue grew 10%.

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Expanding the product

Keeping women engaged beyond the first person they meet

Key achievements

2 → 5 people messaged per user in 30 days

44% of pack buyers moved to a subscription

+18% avg. session length

My focus

The problem at this stage wasn’t acquisition – it was what happens after the novelty wears off. Women settle into one person, lose interest, and stop looking for a new one on their own. I worked backwards from that: finding where attention drops, deciding what should pull it back, and defining the metric before the design. Each bet here was about giving the connection somewhere to go

Check-ins

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D30 retention 18% → 22%

Trigger:

Interest in a single person fades, but women stop actively looking for a new one.

Solution:

Daily and weekly check-ins on how she’s doing. She gets a result about herself, we get a signal on who to suggest next. People take tests about themselves willingly, and it gave a reason to return that wasn’t tied to any one person.

Effect:

D30 18% → 22%, and 2 → 5 people messaged in 30 days. Half never came back to the check-in at all: the mechanic held the women it worked for, and it didn’t work for everyone.

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Welcome Offer

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+27% weekly first purchases

Trigger:

The first payment was the hardest one to get.

Solution:

A time-limited offer right after sign-up, weekly or monthly. A discount at the entrance removes the “is this worth paying for” question at the moment she can’t answer it yet.

Effect:

+27% weekly first purchases, +11% monthly. Renewals held at 35–40% weekly and 25% monthly – in line with regular subscriptions: the offer brought more paying users without lowering their quality.

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In-chat activities

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+20% time in chat

Trigger:

Conversations flatten once the obvious topics run out.

Solution:

Light prompts and games inside the chat that surface something new about each other. We weren’t trying to stretch the conversation artificially – the goal was to hand it a new topic exactly when the old ones ran dry.

Effect:

+20% time in chat, +18% average session length.

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Outcome

From a one-month MVP to a product with its own rhythm

Over 6 months the product grew from a single chat screen into a platform with three engagement layers – private chats, public conversations and letters – and a monetization model that meets women where they are

My work covered the full product vertical: scope and specs, funnel analysis, interface, monetization, and the experiments behind every step above

Concept → MVP1 month
Chat activation60%
D30 retention22%
First purchase conversion37%

Next work

All works